At Divysutra, we aim to process and deliver every order safely and efficiently.
1. Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable.
For COD orders, additional confirmation may be required before processing.
As some fabrics may be cut or processed according to the customer's selected quantity, processing time may vary depending on the order.
2. Shipping Time
Estimated delivery time may vary depending on:
Any delivery date provided by Divysutra is an estimated timeframe and may vary due to circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges will be displayed during checkout or communicated before order confirmation.
Divysutra may offer free shipping or promotional shipping on selected orders.
4. Tracking
Where tracking is available, tracking details may be shared through the registered mobile number, email, WhatsApp or other available communication channels.
5. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address.
Divysutra is not responsible for delivery failure caused by:
Additional shipping charges may apply for re-dispatch where applicable.
6. RTO
If a shipment is returned to Divysutra due to customer-related reasons, it may be treated as Return to Origin (RTO).
RTO and re-dispatch matters will be handled according to our COD Policy and applicable order terms.
7. Damaged Package
Customers are advised to inspect the package at the time of delivery.
If visible damage is noticed, please take photographs/videos and contact us within 48 hours of delivery.
8. Delayed Delivery
Courier delays may occasionally occur due to circumstances outside Divysutra's reasonable control.
We will provide reasonable assistance in tracking and resolving delivery issues.
