Cash on Delivery (COD) Policy
Last Updated: August 20, 2026
Cash on Delivery (COD) Policy – Divysutra Linen Fabrics
At Divysutra Linen Fabrics, we make shopping for premium linen fabrics simple, secure and convenient. Our Shiprocket-integrated One-Click Checkout allows customers to place orders quickly and choose Cash on Delivery (COD) at eligible delivery locations across India.
1. COD Availability & Easy Checkout
- Cash on Delivery is available for eligible orders and serviceable PIN codes.
- Customers can select the COD payment option during our One-Click Checkout process.
- COD availability depends on location, order value, product eligibility and courier service availability.
- Divysutra may request prepaid or partial advance payment for selected orders.
2. COD Order Confirmation
To ensure safe and successful deliveries, our team may verify COD orders through phone calls, WhatsApp or SMS.
Customers must provide accurate contact details, complete delivery addresses and correct PIN codes.
Orders with incorrect information or unsuccessful verification may be placed on hold or cancelled.
3. Shipping & COD Payment
We partner with Shiprocket to provide reliable shipping services, with delivery generally expected within 7 days , depending on courier serviceability and location.
Divysutra may request *Partial Advance Payment or Full Advance Payment* before processing or dispatch.
Customers must pay only the confirmed COD amount shown in their order confirmation or invoice at the time of delivery.
4. Fabric Quality & Packaging
Every Divysutra order undergoes careful quality inspection before dispatch.
We offer premium 60 Lea linen fabric, with original product photographs and secure packaging.
Slight colour differences may occur due to photography, lighting or screen settings.
5. COD Cancellation, Returns & Exchanges
- Cancellation may not be accepted once fabric has been cut, processed or dispatched.
- Returns for change of mind or personal preference are not accepted.
- Colour exchange requests must be submitted within 48 hours of delivery, subject to eligibility and inspection.
- Washed, used, cut, stitched, damaged or altered fabrics are not eligible for regular colour exchange.
- Wrong products, genuine manufacturing defects and other legally protected claims will be handled according to applicable consumer laws and our Return & Refund Policy.
6. Failed Delivery & RTO Policy
Customers are requested to accept their confirmed COD orders and cooperate with courier delivery attempts.
Repeated delivery refusals, incorrect addresses or unsuccessful delivery attempts may result in COD restrictions on future orders.
For customer-caused Return to Origin (RTO), applicable shipping or re-dispatch charges may be required before a new shipment is arranged, subject to applicable law.
7. Secure Shopping Commitment
At Divysutra, we are committed to transparent pricing, quality-checked fabrics, secure packaging and reliable delivery.
By placing a COD order, customers agree to the applicable COD, Shipping and Return & Refund Policies, subject to their statutory consumer rights.
