At *Divysutra, we offer **Cash on Delivery (COD)* as a convenient payment option for selected orders and serviceable PIN codes.
To ensure smooth deliveries and minimize unnecessary delivery failures, fraudulent orders and Return to Origin (RTO), the following terms apply.
1. COD Availability
COD may not be available for every product, order or PIN code.
COD availability may depend on:
Divysutra reserves the right to limit, disable or change the COD option for any order and may offer Prepaid Payment instead.
2. COD Order Confirmation
After receiving a COD order, Divysutra may contact the customer through *Phone Call, WhatsApp or SMS* before dispatch to confirm the order.
We may verify:
If the customer does not provide the required confirmation or cannot be contacted, Divysutra may place the order on *Hold or Cancel the order*.
3. Advance Payment for Selected COD Orders
For certain COD orders, particularly *high-value, bulk, custom or cut-to-order fabric orders, Divysutra may request **Partial Advance or Full Advance Payment* before processing or dispatching the order.
If an advance payment is required, the customer will be informed before the order is processed.
4. No Cancellation After Fabric Cutting
Many Divysutra fabric orders are *cut or processed specifically according to the quantity selected by the customer*.
Therefore, once the fabric has been *cut or processed* according to the customer's order:
This provision is subject to our *Return & Refund Policy* and does not affect applicable claims relating to a verified wrong or manufacturing-defective product.
5. COD Payment
For COD orders, the customer must pay the *exact COD amount stated in the order confirmation or invoice* at the time of delivery.
Customers should not pay any additional amount to the delivery executive beyond the authorised COD amount.
The payment method available at delivery may depend on the courier partner and delivery location.
6. Customer Responsibility
Customers are responsible for providing accurate and complete information when placing a COD order, including:
Incorrect or incomplete information may result in delivery failure or RTO.
7. Acceptance of Confirmed COD Orders
Once a COD order has been confirmed, the customer is expected to accept the shipment at the provided delivery address.
If a customer refuses to accept a confirmed COD shipment without a valid reason, the shipment may be returned to Divysutra as *RTO (Return to Origin)*.
8. When is an Order Considered RTO?
A shipment may be considered RTO if it is returned to Divysutra due to customer-related reasons, including:
9. RTO Charges and Re-Dispatch
If a COD order is returned due to customer-related reasons, Divysutra may require payment of *applicable shipping, return-shipping or handling charges* before re-dispatching the order.
For re-dispatch of an RTO order, Divysutra may require one or more of the following:
Re-dispatch will be made only after confirmation from Divysutra.
10. Repeated RTO / COD Refusal
If a customer repeatedly:
Divysutra may *restrict or disable COD* for that customer in future.
Such customers may be offered *Prepaid Payment only* for future orders.
11. Suspicious or Fraudulent Orders
If Divysutra identifies any suspected fraud, duplicate ordering, fake contact details, unusual ordering patterns or other suspicious activity, we may:
These measures are intended to protect both the customer and Divysutra from fraudulent transactions.
12. Wrong or Defective Product
If the customer receives:
the customer must contact Divysutra within *48 hours of delivery*.
The customer may be required to provide the Order ID along with clear photos/videos of the product and packaging.
Verified and approved claims will be handled according to our *Return & Refund Policy*.
13. Natural Linen Variations
Linen is a natural fibre and may naturally have:
Such natural characteristics are generally not considered manufacturing defects and, by themselves, do not qualify the order for return or refund.
14. Package Inspection at Delivery
Customers are advised to check the condition of the package at the time of delivery.
If any visible damage is noticed, customers are advised to take *unboxing photos/videos* where possible and contact Divysutra within 48 hours.
15. COD Order Cancellation
Customers should request COD cancellation *before the order is processed, cut or dispatched*, wherever possible.
Once the fabric has been cut or processed according to the order, or the shipment has been dispatched, cancellation will not be accepted except where required by applicable law or our applicable policies.
16. Right to Modify COD Availability
Divysutra reserves the right to determine whether COD is available for any customer, PIN code, order value or product.
COD may be limited or disabled at any time due to operational, courier, fraud-prevention or security considerations.
17. Policy Acceptance
By placing a COD order on the Divysutra website, the customer confirms that they have read, understood and accepted this *Cash on Delivery (COD) Policy*.
Customers are advised to review the Product Details, Quantity, Delivery Address, Price and applicable Return & Refund Policy before placing an order.
18. Contact Us
For questions regarding COD orders, delivery, order confirmation or related matters, please contact us:
